Brooke has six distinct personalities. To complete this training, you will learn to coach each one.

  1. Argumentative Alpha: Brooke feels she is smarter than others and that other people's ideas and deadlines aren't important.
  2. Passive-Aggressive Victim: Brooke indirectly resists company policies, but tries to avoid direct confrontations. She is good at procrastinating. Since she likes the sound of her own voice she pontificates. During the workday, she is into socializing instead of working.
  3. Angry Attention Seeker: Brooke is constantly seeking attention and emotional reaction. She has a tendency to over-dramatize things. She prefers to socialize rather than work and she likes the sound of her own voice, so she pontificates.
  4. Apathetic Underachiever: Brooke feels deadlines aren't important. When attending meetings she is bored and makes irrelevant jokes.
  5. Sensitive Approval Seeker: Brooke tries to get approval by doing favors or flattering others. She wants to be liked, so she parrots others' comments to win their respect.
  6. Blaming Incompetent: Brooke doesn't have the skills to complete her work and doesn't understand her tasks. She tries hard to appear competent by bluffing, so often communicates incorrect information.
Brooke's Six Distinct Personalities

Get to Know Brooke...

While playing the simulation, you will be Brooke Lerner's supervisor at a company called WonderWorks. Brooke is a 26-year-old female who has been with the company for two years. Even though she is not new to the company, she is new to your team, and her performance is lacking in a couple of key areas.
The Coaching Scenario
Brooke Lerner was transferred to your team due to her outstanding customer service. She has continued to excel with customers, but she has also failed to meet two performance expectations. Brookes weekly status reports have been consistently late and she dominates and disrupts weekly staff meetings. Brooke's substandard performance is negatively impacting the productivity of your team and it is your responsibility to talk to her about changing her behavior. Use the five keys and seven steps to help her correct her behavior and she will be grateful for your support.