Brooke Lerner was transferred to your team due to her outstanding customer service. She has continued to excel with customers, but she has also failed to meet two performance expectations.
Brookes weekly status reports have been consistently late and she dominates and disrupts weekly staff meetings. Brooke's substandard performance is negatively impacting the productivity of
your team and it is your responsibility to talk to her about changing her behavior. Use the five keys
to help her correct her behavior and she will be grateful for your support.